Refund policy

At Arfa Textiles, we are committed to ensuring that our customers are completely satisfied with their purchases. If for any reason you are not happy with your order, we are here to help with our easy return and refund process.

1. Eligibility for Returns

• Items must be returned within 7 days of the delivery date.
• Items must be unused, undamaged, and in their original packaging.
• Custom or personalized items are not eligible for returns unless they arrive damaged or defective.

2. Process for Returns

• To initiate a return, please contact our customer support at arfatextiles01@gmail.com with your order number and reason for return.
• Once approved, we will provide a return shipping label (for domestic orders). 
• After we receive and inspect the returned item(s), we will notify you via email regarding the approval or rejection of your return.

3. Refunds

• Refunds will be processed to the original payment method within 2-3 business days after we receive your return.
• In case the item arrives damaged or defective, please provide photos, and we will issue a full refund or exchange at no extra cost.

4. Non-Returnable Items

• Clearance items or those marked "Final Sale."
• Gift cards and promotional items.

5. Exchanges

• We offer exchanges for items of the same value. To process an exchange, please follow the return instructions and indicate your preference for an exchange.

6. Late or Missing Refunds

• If you haven’t received a refund within the expected timeframe, please check with your bank or credit card company, as processing times can vary.
• If you’ve done this and still have not received your refund, please contact us at arfatextiles01@gmail.com

7. Shipping

• Shipping costs for returns (excluding defective or damaged items) are the responsibility of the customer.
• Original shipping fees are non-refundable.

8. Contact Us

For any questions or concerns regarding our refund and return policy, please reach out to us at arfatextiles01@gmail.com